shipping-policy

 

Shipping policies are a critical component of e-commerce operations, influencing customer satisfaction and overall business efficiency. A well-defined shipping policy not only outlines the logistics of product delivery but also sets customer expectations regarding shipping times, costs, and procedures.

According to a survey conducted by the National Retail Federation, 75% of consumers expect free shipping on orders over a certain amount, while 93% of online shoppers consider shipping speed to be a significant factor in their purchasing decisions. This data underscores the importance of establishing a clear and competitive shipping policy that aligns with consumer expectations.